Lokacin da Batun tattaunawa don hanyoyin sadarwar jama'a a cikin 2015, ya zama kamar tabbas tabbatacce ne ga matsalolin da - sabis na abokin ciniki ta hanyar kafofin watsa labarun, yawanci ana haifar da shi ne sakamakon rashin samun damar halartar adadin saƙonnin da aka karɓa kowace rana. Chatbots kayan aikin hankali ne na wucin gadi wanda ke ba da sabis na abokin ciniki ta atomatik don amsa tambayoyin su da kuma samar da ƙarin tallace-tallace. Facebook shine ɗayan cibiyoyin sadarwar jama'a waɗanda suka haɗa wannan zaɓin ta hanyar sa Aikace-aikacen Facebook Messenger, Tun daga wannan lokacin, dubban kamfanoni sun yi amfani da wannan fa'idar don amsa tambayoyi ko sadarwa da keɓaɓɓun abubuwan ga kowane kwastomominsu.
Koyaya, a farkon 2017 ƙididdigar Facebook ya ruwaito cewa kashi 70% na kwastomomi basu gamsu da hankalin da aka samu ta hanyar tattaunawa ba, tunda basu sami damar amsa yawancin buƙatun ko tambayoyin daidai ba, hakan ya bayyana karara cewa duk yadda suka gwada, fasahar ba ta cika wadatar ba. yi kama da tattaunawa ta gaske. Wannan ya sa kamfanoni da yawa suka janye nasu saka hannun jari don ci gaba da shirye-shiryen tattaunawa, fifita hanyoyin gargajiya na sabis na abokin ciniki, tare da komai da kuma matsalolin da waɗannan ke kawowa.
Amma akwai kamfanoni waɗanda ke ganin kyakkyawar makoma a cikin irin wannan fasaha kuma sun yanke shawarar ba za su janye ba, kawai sun canza wasu fannoni don yin chatbots kayan aiki mai amfani. Canjin farko shine a iyakance hulɗar da chatbot ɗin zuwa martani dangane da na'am da a'a, tare da bayyananniya da umarnin abokantaka. Sauran shawarar ita ce idan bwararru ba sa iya magance matsalar daidai, bayar da zaɓi na tuntuɓar abokin ciniki a cikin wahala tare da ɗan adam. Tare da waɗannan matakan, an sami ƙaruwa a cikin nasarar cibiyoyin sadarwa, don haka idan an sami alamar ku a kan Facebook, yi la'akari da ƙirƙirar caca don inganta sabis na abokin ciniki.