The penalty on Ecommerce sites for returning products

Una good amount of sellers on ecommerce sites such as Amazon, Snapdeal and Flipkart, have expressed their annoyance, as they say they are being penalized as a result of buyers returning products, which adds to the operational costs they have to pay.

Around 1.000 sellers on Ecommerce sites They noted their discontent through an Internet forum, conveying their concerns regarding the issue and even one of these sellers has sent a letter to the founder of Amazon, Jeff Bezos, to draw his attention to the problem.

Sellers, none of whom wanted to identify themselves, complain that in these e-commerce platforms, The logistics costs are not being shared or in your case, the commissions are not being returned, when a customer opens the package and then decides that they finally do not want the product.

Sellers argue that the blame falls entirely on them by saying that fake or defective products are being shipped. In this type of Ecommerce platforms, Sellers usually receive ratings from customers and if the product does not satisfy them, they can also return the merchandise, something that not only means a loss for the seller, but now they must also face a penalty from them. trading sites.

Amazon for example uses a claims process to safeguard buyers who are not satisfied with their products. Once they file their complaint, Amazon takes on the task of investigating the matter and attempts to resolve it within seven days.

Sellers say the product return rate it has increased by up to 50% in many product categories, including consumer electronics, mobile phones, device accessories, jewelry, clothing, among other items.