It does not matter if our online business is small or large, there will always be a certain risk that we will suffer a web attack by hackers. It is important to be informed about what to do if this happens. If this is your case, or you want to know how to react in case it happens.
Steps to react to a web attack on our page
Contact support staff:
If you have a own server contact your team of systems engineers. They will know how to handle the situation. If your web business is on an external server, find the support number and tell them about the situation. They will guide you to solve your problem.
Redirect your page to a "maintenance" one:
Prevent your customers from thinking that your page has disappeared with a announcement of "remodeling" or "under maintenance" always apologizing for the inconvenience and inviting them to come back another time.
Check for damage caused:
Many times the only thing they seek hackers is to be present on other people's pages. Check for theft or loss of information and together with your team of engineers find ways to fix them.
Change all passwords and acquire new protocols:
Once your web page is fixed add security plugins and new passwords so that if the person who carried out the attack wants to try again, they will find measures that will stop it.
Take steps to prevent it from happening again:
Always have a backup your page and include security protocols such as SSL or different antivirus. Remember not to open suspicious files and always be alert to possible threats.
The odds of suffer a cyber attack they are reduced if we have the necessary measures to have a safe site. Let us remember that we not only compromise our information but also that of our clients.