All the online sales They are moving faster and faster and in gigantic proportions, so automation has become essential in 2017 so that there is no margin of error in customer orders. In order to compete in this world of e-commerce, it is necessary for new sellers to match the modern automation environment and the service offerings offered by competitors.
The availability of the products and the invoicing on time are the main priorities for an e-commerce.
What good would it be to have a great personalized marketing and business strategy if our site is not going to operate effectively?
Here we will show you some trends that will help you seek excellence in your e-commerce this following year:
Technology makes speed:
The following year it is expected that many more companies will start using technologies that allow real-time commerce, with which they will be able to meet the ever-increasing demands of consumers to establish speed in their operations.
Automation improves the customer experience:
A very recent study of 350 vendors found an average 70% improvement in processing efficiency and a reduction in negative comments on the platform after using automation technologies, reducing human errors by 65%.
To reach a customer service that is at the level of current e-commerce, it is necessary to adopt new technologies such as chat bots, voice searches, and among other technologies to help our customers search and buy in line.
Speed in warehouses and deliveries:
Speed, convenience and accuracy are essential for e-commerce today. Customers expect their products to arrive as quickly and easily as possible, and they are becoming more and more impatient about it, due to the myriad of options on the market.
In the next year the main challenges that we have to take into account are the availability of the products, fast shipping and efficiency in the warehouses, so that in this way we can offer a strong strategy with which we can provide a service that complies customer expectations and meet the competition.