It is clear that the ce-commerce offers many benefits to consumers which are certainly not found in mainstream stores. But as in everything, there is also disadvantages of ecommerce for customers that cannot be overlooked. Let's take a look at the most important ones.
Ecommerce lacks the personal touch
While it is true that not all physical stores offer a personal approach to their customers, it is a fact that many of these stores value the relationship with the consumer. In the Ecommerce customers only have to select their products, add them to the shopping cart and click on "Buy now". There is not much personal touch in the entire purchase process.
Product delay
It is also another of the disadvantages of electronic commerce that directly affects customers. Even if express shipping is selected, items typically take 4-7 days to arrive. For someone who requires a product out of the box, that's a huge drawback.
Many products cannot be purchased online
Despite all the comforts that Ecommerce offers, there are still certain products that cannot be buy online. Amazon has already started selling fresh produce and food with 1 hour delivery, however this is only in certain cities and not all online retailers offer this service.
Ecommerce does not allow you to check the product before buying it
This is one big disadvantage of ecommerce with respect to traditional physical stores. If you want to buy clothes for example, you cannot touch the fabric or check the seams, of course you cannot try on the garment and you can only trust the images and the product description.
Anyone can create an online store
It is becoming easier to create a Ecommerce online store And that's not exactly a good thing. A person with the basic knowledge can set up an online store in 10 minutes and start offering their products. The problem is that it is difficult to determine if that site is genuine and trustworthy.