What is Mondial Relay

Mondial Relay

Nowadays, the shipment of orders or packages, either between individuals or between companies and individuals, is available. And is that the emergence of online businesses have made each eCommerce need a parcel service to get their products to the recipient. And so, among the many options, Mondial Relay is one of them.

But Do you know what Mondial Relay is? Today we talk about this company as well as the advantages and how a package would be sent with it.

What is Mondial Relay

Mondial Relay is a parcel company. It is a company that can be in charge of sending packages between individuals and can receive them at home or through Point Packs.

In other words, we refer to a business that is dedicated to transporting customer orders to their recipients in certain countries (since it is somewhat limited).

What is the Relay point of Mondial Relay

What is the Relay point of Mondial Relay

The advantage is that Punto Packs are not necessarily Mondial Relay offices but shops like bookstores, florists, dry cleaners ... that receive the package and keep it until the recipient goes for it. Thus, being neighborhood stores, people can get to know each other and avoid queues, waiting, there is greater flexibility, etc.

Advantages and benefits of using Mondial Relay

In case you don't know, the Mondial Relay website establishes the advantages and benefits that you can take advantage of by making use of this parcel company. Among them, the ones that we highlight the most are the following:

  • Track your shipment. It allows you to be in contact with your order since you will know at all times how it is and you will be able to follow up to see where it is going and when it has reached its destination.
  • Send a package in a simple way. Because to actually send a package, only four steps are needed (which we will discuss below). But it is so simple that instead of four it will seem like two. And, at all times, you will be informed of the steps your shipment will go through.
  • Respect the planet. Due to the management they carry out with the packages and all the actions they have set to take care of the environment. Taking into account that there are more than 11.000 Relais Points in Benelux, France and Spain and in all of them they take care of the environment and the planet, it will help to avoid so much contamination.

How to send a package with Mondial Relay

How to send a package with Mondial Relay

But now let's go to the topic that perhaps interests you the most, how do you send a package with Mondial Relay and, above all, how much is it worth? Well, continuing on the same page, they inform us that sending a package is so simple that it can be done in four steps.

Enter shipping details

In this case, you must know the weight and measurements of the shipment you want to process, as well as the address of the person who will receive it. Because you need it? Because it will be the data that determines what the rate will be to apply at that time, since they have it automated.

Once these data are given, they will ask you to choose the insurance and the level of compensation you want. Be careful, because also based on this data they may ask you for more or less money to take care of your package.

Point Pack or send home

Now, you need Choose the Pack Point where the person who is going to receive the package will have to pick it up. If you do not know which one can be better, what they allow you is to send an email to the user so that the recipient himself chooses the place (in that way it is more practical because it will be that person who decides based on what It is more convenient for you, either by proximity to home, work, etc.

There is another option, and that is send home, taking into account that, in this case, the address must be as complete as possible.

Validate the order

Finally, you just have to validate the order, see that everything is correct and make the payment for this shipment to get it going. Payment can be made by bank card (MasterCard, Visa), by Paypal or even by the Mondial Relay card (a card in which you enter an amount and it serves as an electronic purse to pay for shipments with them).

Print the label and take the order

Once you make the payment, they send you a label to your email that you will have to print and paste on your package to be able to send it to that recipient. Now, you have to know that they will not pick up the order, but you have to take it to a Pack Point so that they can process it.

How much is it worth to make a shipment with Mondial Relay

How much is it worth to make a shipment with Mondial Relay

Now, although the process is very simple, surely what you are most interested in is knowing the rate that Mondial Relay applies for sending a package. Well, we have to tell you that this will depend on several factors:

  • On the one hand, from order weight. A package that weighs one kilo is not the same as one that weighs 30 kilos, since the price increases.
  • On the other hand, where the recipient will receive it. For example, it is charged more if it is a home delivery than one in Punto Pack.

On the website you have a table in which the rate according to the shipment is made clear. It also influences that this is to Spain or France, Belgium or Luxembourg, since prices increase the further they go. Does that mean you only ship to those places?

Now they only have shipping to France, the Netherlands, Belgium, Germany, Portugal and Luxembourg (which would be Zone 1); or to Austria (included in zone 2).

In addition, you have insurance for your package so that it arrives properly. When hiring a shipment you already carry 25 euros insurance (if it is lost or broken, they will issue you a voucher with those 25 euros). But, if you want higher insurance, you have several levels (1 to 5) with a separate insurance cost that you must pay.


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  1.   Carlos said

    Bad service from Mondial relay

    Buy a product online on January 5, 2021, and the delivery service was carried out by mondial relay, you have to choose the collection point for your package that is the closest and is convenient for you to collect.
    Well, that collection point did not exist and they sent it back to the warehouse, they assigned me another pack point that was very far away, they are good for them, they do not update the pack points, and you enter into a deception of collecting your package, 14 days So that your purchase reaches you plus the cost of travel and more the expense of your time and that I have paid very well for the transportation service. The first and last time with this company!

    1.    Aaron said

      I always do my shipments with them. I leave it at the point next to my home and they always arrive in 3/4 days. In addition, the price is very very cheap for all the service they provide. For me, a 10!

    2.    M Sonsoles Maroto said

      Terrible service.
      I sent a package for collection in Ghent. When picking up the package, it is cracked and tampered with.
      You do not want to make the person who delivers it understand. He says he doesn't speak English.
      I make a claim and the answer is that the package was not packed properly to avoid theft
      The transport agency is obliged to guard that package so that it arrives in adequate conditions at the collection point. They are responsible for the package.
      I made an insurance for the elderly, they offer you no and I do not know for what
      Disgusting and unprofessional service

  2.   M Sonsoles Maroto said

    Terrible service, it takes longer to arrive than they tell you, although there is a tracking of the package, you never know where it is going.
    The package arrived cracked, tampered with, and on top of that when claiming they tell me that "the packaging is not adequate to prevent theft" as is, above that I made an insurance for the elderly that they offer you for this purpose.
    One pass, I will never send a package through this agency again.
    They have the obligation to guard the package so that it arrives in the same conditions in which you send it.

  3.   JOAN CARLES ARE VICEDO said

    We sent a package on 14-10-21 to Porto from Alicante (Spain) (58247095). This should have arrived in Porto in 3-4 days but after 14 days, after protesting several times, they told us that the package had been returned for exceeding a few centimeters. Today, 40 days later and after having traveled through France and Belgium, we still have not received the package. Nobody gives us a clear explanation. They only know how to say that the package is claimed. The commercial service email does not reply to the emails I have sent them. Inside he had a reflex camera, a lens ... etc worth more than 1.500 euros. They tell me that the company has insurance for which they would pay me 25 euros. How is so much nonsense possible?

  4.   Susanna said

    Yesterday I wanted to collect the sale of a freezer and there was no way that they would deposit the money in the bank, as is possible with how easy it is to pay with bank transfer or bizum, it is not reliable that they ask for your credit card with the excuse of have you on their website.
    Susanna