Lapho i- izingxoxo zokuxhumana nabantu ngo-2015, Kubonakale kuyisixazululo esiqondile ezinkingeni i ukwenzelwa amakhasimende ngemithombo yezokuxhumana, okuvame ukubangelwa ukungakwazi ukuya kwinani elikhulu lemiyalezo etholwa ngosuku. Ama-chatbots angamathuluzi obuhlakani bokufakelwa evumela ukuzenzekelayo kwamakhasimende ukuze uphendule imibuzo yawo futhi wenze ukuthengisa okuningi. I-Facebook ingelinye lamanethiwekhi omphakathi ahlanganisa le nketho ngokusebenzisa i- Uhlelo lokusebenza lwe-Facebook Messenger, Kusukela lapho, izinkampani eziyizinkulungwane zisebenzise le nzuzo ukuphendula imibuzo noma ukuxhumana nokuqukethwe okwenzelwe umuntu ngamunye kumakhasimende abo.
Kodwa-ke, ekuqaleni Izibalo ze-Facebook ze-2017 ibike ukuthi ama-70% wamakhasimende awanelisekanga ngokunakwa okutholwe ngezingxoxo ezingxoxweni, ngoba abakwazanga ukuphendula kahle iningi lezicelo noma imibuzo, ikwenza kucace ukuthi noma ngabe bazame kangakanani, ubuchwepheshe abukabi bukhulu ngokwanele ukufana nengxoxo yangempela. Lokhu kudale ukuthi izinkampani eziningi zihoxe ezazo izimali zokuthuthukisa nokuhlela izingxoxo, ukhetha izindlela zendabuko zesevisi yamakhasimende, ngayo yonke into kanye nokuphazamiseka lokhu okukuletha nakho.
Kepha kunezinkampani ezibona ikusasa elithembisayo kulolu hlobo lobuchwepheshe futhi ezinqume ukungabuyisi emuva, zivele zashintsha izici ezithile ukwenza chatbots ithuluzi eliwusizo. Ushintsho lokuqala bekungukukhawulela ukuxhumana kwe-chatbot ekuphenduleni ngokususelwa ku-yebo naku-cha, ngemiyalo ecacile nesebenziseka kalula. Esinye isinqumo kube ukuthi uma izingxoxo zezingxoxo azikwazi ukuxazulula inkinga kahle, nikeza inketho yokuxhumana nekhasimende elisebunzimeni nomuntu. Ngalezi zinyathelo, ukwanda kwempumelelo yama-chatbots kufinyelelwe, ngakho-ke uma umkhiqizo wakho utholakala ku-Facebook, cabanga ngokuthuthukisa izingxoxo ukuze uthuthukise ukulethwa kwamakhasimende.