Xa ifayile ye- zencoko zonxibelelwano ngo-2015, kwabonakala ngathi sisisombululo esiqinisekileyo kwiingxaki inkonzo yabathengi kwimidiya yoluntu, zihlala zibangelwa kukungakwazi ukuya kwinani elikhulu lemiyalezo efunyenwe ngosuku. Iingxoxo zizixhobo zobukrelekrele bokuzenzela evumela ukuhambisa inkonzo yabathengi ukuze baphendule imibuzo yabo kwaye bavelise ukuthengisa ngakumbi. I-Facebook yenye yeendlela zonxibelelwano ezidibanise olu khetho kuyo Isicelo seFacebook Messenger, Ukusukela ngoko, amawaka eenkampani asebenzise esi sibonelelo ukuphendula imibuzo okanye ukunxibelelana nomxholo owenzelwe wena ngamnye kubathengi babo.
Nangona kunjalo, ekuqaleni I-2017 yezibalo zeFacebook uxele ukuba i-70% yabathengi abanelisekanga yingqwalaselo efunyenwe kwiincoko, kuba khange bakwazi ukuphendula ngokuchanekileyo uninzi lwezicelo okanye imibuzo, ukuyenza icace into yokuba nokuba bangazama kangakanani, itekhnoloji ayikabinabunkunkqele ngokwaneleyo ukufana nencoko yokwenene. Oku kubangele ukuba iinkampani ezininzi zirhoxise ezazo Utyalomali kuphuhliso kunye nenkqubo yeengxoxo, ukhetha iindlela zesiko zenkonzo yabathengi, ngayo yonke into kunye nokuphazamiseka okuziswa zezi zinto.
Kodwa kukho iinkampani ezibona ikamva elithembisayo kolu hlobo lwetekhnoloji kwaye ezigqibe ekubeni zingarhoxisi, zitshintshe nje izinto ezithile ukwenza chatbots sisixhobo esiluncedo. Utshintsho lokuqala yayikukunciphisa umda wokunxibelelana kwengxoxo kwiimpendulo ezisekwe ku-ewe no-hayi, ngemiyalelo ecacileyo kunye neyomsebenzisi. Esinye isigqibo yayikukuba ukuba iincoko azikwazi ukusombulula ingxaki ngokuchanekileyo, nikeza ithuba lokunxibelelana nomthengi osengxakini kunye nomntu. Ngala manyathelo, ukwanda kwempumelelo yeengxoxo kufezekisiwe, ke ukuba uphawu lwakho lufunyenwe kuFacebook, jonga ekuphuhliseni iingxoxo ukuphucula inkonzo yabathengi.