I-Las ukuthengiswa kwe-inthanethi Zihamba ngokushesha okukhulu futhi ngokushesha okukhulu kakhulu, ngakho-ke i-automation ibalulekile ku-2017 ukuze kungabikho mkhawulo wephutha kuma-oda wamakhasimende. Ukuze uncintisane kulo mhlaba we-e-commerce, kuyadingeka ukuthi abathengisi abasha bahambisane nemvelo yesimanje yokuzenzekelayo kanye nokunikezwa kwensizakalo okunikezwa izimbangi.
Ukutholakala kwemikhiqizo nokufakwa kwama-invoice ngesikhathi yizona zinto eziseqhulwini ku-e-commerce.
Kungasiza ngani ukuba nezimakethi namasu ebhizinisi amahle kakhulu uma isiza sethu singeke sisebenze ngempumelelo?
Lapha sizokukhombisa ezinye izitayela ezizokusiza ukuthi ufune ukwenza kahle ku-e-commerce yakho kulo nyaka olandelayo:
Ubuchwepheshe benza ijubane:
Ngonyaka olandelayo kulindeleke ukuthi izinkampani eziningi ezengeziwe zizoqala ukusebenzisa ubuchwepheshe obuvumela ukuhweba ngesikhathi sangempela, lapho zizokwazi ukuhlangabezana nezidingo ezihlala zanda zabathengi zokuqinisa ijubane ekusebenzeni kwazo.
Ukuzenzakalela kuthuthukisa ulwazi lwamakhasimende:
Ucwaningo lwakamuva kakhulu lwabathengisi abangama-350 luthole ukuthuthuka okuphakathi nendawo okungama-70% ekusebenzeni kahle nasekunciphiseni ukuphawula okungekuhle endaweni yesikhulumi ngemuva kokusebenzisa ubuchwepheshe bokuzenzekelayo, ukunciphisa amaphutha abantu ngo-65%.
Ukufinyelela insizakalo yamakhasimende esezingeni le-e-commerce yamanje, kuyadingeka ukwamukela ubuchwepheshe obusha njengama-chat bots, ukusesha ngezwi, naphakathi kobunye ubuchwepheshe ukusiza amakhasimende ethu aseshe futhi athenge kulayini.
Isivinini sezinqolobane nokudilivwa:
Isivinini, ukusebenziseka kalula nokunemba kubalulekile ku-e-commerce namuhla. Amakhasimende alindele ukuthi imikhiqizo yawo ifike ngokushesha okukhulu futhi kalula ngangokunokwenzeka, futhi aya ngokuya ephelelwa yisineke ngakho, ngenxa yezinqwaba zezinketho emakethe.
Ngonyaka olandelayo izinselelo ezinkulu okufanele sizicabangele ukutholakala kwemikhiqizo, ukuthunyelwa ngokushesha nokusebenza kahle kwezinqolobane, ukuze ngale ndlela sikwazi ukunikeza isu elinamandla esingahlinzeka ngalo ihambisana nokulindelwa kwamakhasimende futhi ihlangabezane nomncintiswano.