Ebhizinisini, inkampani, isitolo se-inthanethi..., ukuxhumana namakhasimende kubalulekile. Ngisho nokuba yi-eCommerce, ukuba nokuxhumana namakhasimende, noma okungenani ukuyivumela, kubenza bavikeleke kakhulu ekuthengeni kwabo. Kodwa uma ufuna amanani nezinketho, la I-IP telephony iya ngokuya ibaluleke kakhulu futhi iyindawo ekhangayo.
Kodwa yini i-IP telephony? Kwenzelweni? Kungani kunconywa ezinkampanini? Sizokhuluma ngakho ngezansi.
Yini i-IP telephony
Njengamanje, i-IP telephony isiphenduke enye yezindlela zokuxhumana ezithandwayo ezinkampanini, ezingangena esikhundleni sezintambo zocingo ezivamile ngale nketho.
Ngokukhethekile, Iwubuchwepheshe obusenza sikwazi ukuxhumana ngocingo nge-Internet. Izibonelo zalokhu izingcingo esizenzayo, noma esizishayelwa, ngo-WhatsApp, Zoom, Skype...
Elinye igama i-IP telephony eyaziwa ngalo i-Internet Telephony Protocol. Basebenzisa ubuchwepheshe be-VoIP, lapho izwi liguqulwa libe idatha ethunyelwa nge-inthanethi komunye umuntu. Ngaphambi kokulithola, liphenduka izwi futhi, okuyilo elizwakalayo. Futhi konke lokhu kuma-microsecond.
Umehluko phakathi kwe-IP telephony nezinye izinhlobo zokushaya nge-inthanethi
Njengoba sesikutshelile ngaphambili, i-IP telephony ingaba njengezingcingo ze-Skype, i-WhatsApp ... Nokho, empeleni, akunjalo.
Enye nenye ihluke ngokuphelele. Futhi yilokho izingcingo ezivamile phakathi kwabantu ababili zidinga ukuthi bobabili babe nohlelo lokusebenza olufanayo, njengoba kungenjalo ngeke kwenziwe. Futhi ku-IP telephony akudingekile. Eqinisweni, abakwenzayo ukuthola inombolo egcinwe efwini (noma imbobo leyo abanayo) ukuze bakwazi ukwenza kanye/noma ukwamukela amakholi ngaphandle kokuthi babe nohlelo oluthile, noma kuye ngohlobo locingo olusetshenzisiwe.
Isebenza kanjani i-IP telephony
Uma ufuna ukwazi okwengeziwe mayelana nokuthi lobu buchwepheshe busebenza kanjani, kufanele ukwazi lokho Basebenzisa iphrothokholi ye-IP. Isignali yezwi iguqulwa ibe amaphakethe edatha ashiya inethiwekhi yendawo ebizwa ngokuthi i-LAN, noma ngokuqondile kusuka ku-inthanethi (okungaba yizwi nge-IP). Lokhu kufinyelela komunye umuntu bese kuguqulwa kube yizwi, okuyilokho umuntu akuzwayo. Kodwa-ke, lokhu, okungacatshangwa ukuthi kuthinta ukuxhumana ngoba kufanele ulinde, ngisho nemizuzwana embalwa, empeleni kwenzeka ngokushesha okukhulu.
Vele, kufanele ukhumbule lokho I-IP telephony ayimahhala. Njengaleyo "evamile", nalapha kukhona izindleko zokuxhuma phakathi kwabaqhubi, ziphansi kakhulu, kodwa zikhona. Ngokuvamile, eSpain intengo incane, kodwa kuyiqiniso ukuthi uma ubiza ezinye izindawo, ucingo lungabiza kakhulu.
Izinzuzo kanye nokubi kwe-IP telephony
Kuyiqiniso ukuthi i-IP telephony, eshiwo njengoba senzile, ingase ibonakale ingcono kakhulu ezinkampanini, kusukela yonga izindleko futhi ithuthukisa ukukhiqiza nokuxhumana kuzo zonke izingxenye zomhlaba. Kodwa yonke into "enhle" nayo inezingxenye ezimbi.
Ngakho-ke, ngaphambi kokuyikhetha, kufanele wazi ukuthi yiziphi izinzuzo nezingozi.
Iziphi izinzuzo esinazo
Ngaphezu kwalezi esizibalulile, ezinye izinzuzo ze-IP telephony yilezi:
- Ithuba lokuthi bangakwazi phendula izingcingo eziningi ngesikhathi esisodwa. Eqinisweni, lokhu kuvimbela abasebenzisi ukuthi balinde ocingweni ukuze banakekelwe.
- Izici ezengeziwe, ezifana nokubingelela komuntu siqu, amashejuli, ukurekhodwa kwekholi, izibalo...
- Nikeza isithombe samazwe ngamazwe, ngoba akekho ozokwazi ngempela uma usebenzisa inombolo ye-virtual noma cha, futhi ukuxhumeka manje kunamandla kangangokuthi awanqamuli noma anomsindo omubi, njll.
- Ungakwazi sebenzisa ucingo lwasendlini kumakhalekhukhwini, phendula izingcingo ekuhambeni ngisho nokudlulisa izingcingo.
Ibuphi ububi enabo?
Njengoba sesishilo, ngaphandle kokuhle, kukhona nokubi okufanele kubhekwe ngaphambi kokuthatha isinqumo. Specific:
- Ikhwalithi yezingcingo, okuthi, nakuba zivela kangcono futhi kangcono. Noma kunjalo, kufanele uqaphele ukuthi kungase kube neziphazamiso, ukubambezeleka, amazwi ensimbi...
- Awukwazi ukuyisebenzisa uma ungenayo idivayisi ekhethekile. Yize kubiza, ukutshala imali kuyo kukunika izinsiza eziningi.
- Esimeni lapho ugesi ucisha, ucingo lwakho lwe-IP ngeke lusebenze. Kuzokwenzeka okufanayo uma uphelelwa i-inthanethi. Ngokucisha kukagesi, ukusebenzisa amabhethri ahlala isikhathi eside kungaba yisixazululo, kodwa endabeni ye-inthanethi, kuzodingeka ube nenye inketho njengokuxhumana ngocingo kuselula bese udlulisela izingcingo kuyo, noma sebenzisa ngisho nephrojekthi ethuthukiswe i-Google ebizwa ngokuthi i-WebRTC, evumela amakholi ukuthi adluliselwe lapho kungenakukhanya.
Ingabe i-IP telephony iyifanele inkampani?
Kungenzeka ukuthi, uma inkampani yakho incane, noma unesitolo se-inthanethi ongakwazi ukusiphatha kalula, lo mbono awukukhangi kakhulu ngoba awuzitholi izingcingo, lezi ozitholayo kulula ukuziphendulela.
Kodwa-ke, lapho iqala ukukhula futhi kukhona ukuxhumana nokuxhumana okwengeziwe namakhasimende, izinto ziyashintsha. Esimweni esinjalo, I-IP telephony ikunikeza indlela yokusebenzela amakhasimende ngendlela esebenza kahle kakhulu. Awugcini nje ngokugwema ukulinda, kodwa futhi uthuthukisa lokho kuxhumana ngokutholakala ngaphandle kokuqaphela iselula ngaso sonke isikhathi, kodwa ungawanakekela usebenzisa ikhompuyutha, noma kwenye isistimu.
Futhi, okunye ukwesaba kosomabhizinisi abaningi ukuthi abantu bangase babe nezinkinga zokuxhumana, kodwa lokhu kulula ukuxazulula ngoxhumano oluhle. Y akekho umuntu okumele azi ukuthi ucingo abalushayelayo akulona ucingo “olujwayelekile” kodwa olusemafini. Ungaba nezinombolo zefoni eziningi ngaphandle kokuthola imali enkulu ekupheleni kwenyanga.
Isinqumo sisesandleni sakho, kodwa kungase kube yisixazululo obusifuna ebhizinisini lakho futhi abantu abaningi ngokwengeziwe banquma ukulibeka.