Lapho sisebenzelana namakhasimende ethu kufanele sikhumbule ngaso sonke isikhathi ukuthi sisebenzelana nabantu, njenge e-commerce usomabhizinisi Kubalulekile ukwazi ukuthi yini esezingqondweni zabathengi bethu. Ukuqonda imizwa yakho nezifiso zakho kufanele kube ngomunye wemisebenzi yethu eyinhloko ukuze uphumelele ku umkhakha we-e-commerceNgalesi sizathu, sikunikeza lapha amasu athile wezengqondo wokuheha amakhasimende.
1.- Psychology of ukuheha:
Ingqondo yomuntu isebenza ngokuyinhloko ngomthetho wokuheha, izinto ongazibona futhi uzizwe zixhumeke kalula kuzo ngokuvamile yizinto ozithandayo nozifunayo. Ngenxa yalokhu, umthengisi kufanele azazi izidingo nezintandokazi zamakhasimende abo. Kuyadingeka ukugcina isitolo ngendlela ikhasimende elizizwa lixhunywe kuso, lokhu kungeza amaphuzu okuheha futhi kwenyuse amandla ebhizinisi okwenza inzuzo.
Isu le-2.- Ukubuyisa:
Kususelwa ohlelweni lokunikeza nokuthatha, uma uhlinzeka ngamakhasimende amakhasimende nawo azokunikeza imali yokushintshanisa leyo nto. Indlela enhle yokuheha ikhasimende ngokusebenzisa ukumaketha kokuqukethwe. Ungadonsela ukunaka kwamakhasimende ngokuwanaka futhi uphendule yonke imibuzo yawo, ngale ndlela ikhasimende lizokwabelana ngolwazi lwazo lokuthenga esitolo esiku-inthanethi futhi ungakhombisa ukubonga kwakho kumakhasimende.
3.- Psychology of trust:
Kubaluleke kakhulu ukugcina ukwethenjwa kwamakhasimende kusayithi lakho le-e-commerce, kufanele ugcine ukuphepha okufanelekile kusayithi bese wabelana namakhasimende akho ngokubaluleka kwakho okunikeza ukugcina ukuphepha kusayithi nokuvikela imininingwane yabo. Ukubuyekezwa kochwepheshe bezokuphepha noma izitifiketi kusiza ukwakha ukwethembana namakhasimende azobuya azothenga kusuka kusayithi.