What must be taken into account for the delivery of products?

packages

This part of the logistics of all e-commerce companies You have to take into account several points for the delivery of your products, not only is it a product that must reach a destination, there are several products that must reach their destination within a certain time, every company that is dedicated When buying and selling products you must be aware of this. Next, we will introduce you to several points of which several online buying and selling sites they should consider before being in the market.

Transport or Vehicle

Any company that offers a Home delivery service, you must have enough money to have several transport vehicles, one or two are not enough, you need several of these to make deliveries not only in one place, but in several places and that each one has different destinations.

Warehouse

Having a location in which your company can store all the products is essential, since it has to be a place where they can be store all kinds of products, From household appliances to clothing, these warehouses must also have a strategic location so that delivery people have the time to collect the products and deliver them on time to their designated destinations.

"Drop Point"

At e-commerce environment, the "drop points" they are a new kind of delivery. The buyer can order a product and can decide if it can be delivered to a "drop point" where the buyer can go and pick up the ordered product. This serves not only to maintain a constant mobilization in the delivery sector, but it is also very useful for the deliverers, who should not deliver the products directly to the buyer's location.

What to take into account when preparing the package

What to take into account when preparing the package

It is as important that the customer receives the package as that you prepare it well. Imagine that you have to send a bottle of cologne. You put it in a box and you send it. But when the customer receives it, it is broken. Obviously, he will claim you, and that will mean that you have to send him another one, with the consequent cost of a new product and the shipping costs that will be borne by you. Implying? That you will lose money.

Therefore, when preparing the package, you must take into account the following:

  • Try to wrap the products well, especially those more fragile. They are sometimes shipped in boxes larger than the product itself, and with travel these can move in the box from one side to the other. Also, you must bear in mind that many couriers are not "careful" with the goods, they can fall, roll, etc. and spoil what's inside. That is why it is better to wrap what you are going to send well.
  • Make sure it does not move in the box. We usually do this with products that we know we have to take good care of, such as plants or products that we fix with ropes or ties, so that they do not move, but it is not usual to do them with all of them. However, placing some bubble wrap, cardboard, etc. They will make there less room for it to move and thus preserve the condition of the product.
  • Specify well if it should go one side up. This should be made very clear on the box, so that they know how to place it so that what is inside does not deteriorate. Although today orders are usually made in 24-48 hours, the truth is that during that time they can also go bad. But if you specify how the box should go, if it is fragile, etc. they will tend to be more careful with it.
  • Make sure that the box is tightly closed and that it has no damage. So that it reaches the customer in the best possible way. In addition, it is not a bad idea to take a photo of it to have proof in case the customer receives the box in poor condition and claims you. That way you can claim the transport company for the treatment they have given to your package.

How it should be shipped to the customer

How it should be shipped to the customer

In addition to all of the above, it is important that you try to serve the customer as quickly as possible. In most eCommerce, they already have the "guarantee" that the order is received in 24-48 hours, but sometimes this is only from the moment the freight forwarder takes over. That is, it may take time to send it to you.

This is important to specify, because if you do not give a bad image to the customer and can make him cancel the order because you do not serve it on time. But you will also lose it and make it reflect negative opinions.

We also recommend that put care when preparing the package, both with the recommendations that we have given you, as well as with some detail. Believe it or not, the fact of receiving more for the order than done, will make that, when ordering again, he first visits your online store because he knows that you always have a detail for him.

You also have to consider how to send the order depending on the product. For example, if they are plants, you need the box to be open in some areas for it to breathe; If they are fresh products, you will have to send them in a refrigerated box, and with an urgent and cold service (if required) so that they do not deteriorate or lose quality. Otherwise, you will end up losing the customer.

And in the case of erotic products, customers appreciate that they come wrapped and do not see what is inside (nor if it is sent by an erotic store).

The customer notice

The customer notice

As you know, when placing an order, most of these go through several states. In almost all online stores the first status is "paid", because the payment has been received. This is almost immediate, since there are many who make the payment, either by bank card or PayPal. If you do it by transfer or cash on delivery, then it is possible that it will remain in "accepted" or "order".

The next step is to preparation, where you let the client understand that you are working to serve the products they have ordered. At that time, many call the courier companies to pick up the order, or prepare it to take it to an office that same day. When left at the office, the order goes to the status of "shipped".

It is at this time that many They send a message to the client saying that it has been sent and give them the reference number of the package, as well as the company, so they can track you down. Likewise, many companies also send an SMS advising that they will deliver the package on a certain date, which can be modified before the package becomes "in delivery".

Why is it important to notify the customer? Because like this you will make it feel important, and at the same time customer service will be satisfied, because you are informing them of everything they need to know about what they have bought from you. If you place an order and spend days without knowing anything, you may be wary of buying again because, until that moment, you do not know what is happening with your money or what you have ordered.

And after that?

Do you think that once the customer has received the order, the logistics work is finished? It doesn't really have to. And the last step that you must apply in this is that of feedback. That is, to know if the order has arrived safely, if you are satisfied with the way it has been received, if there is Any suggestion or something the client wants to tell you about. This can help you make the following ones come out better and, with it, improve your presentation to users.


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