One of the methodologies that currently exist in order to avoid some difficulties in terms of e-commerce is if Six sigma, a methodology that will help us achieve less than 4 errors for every million movements. This is undoubtedly one of the most interesting questions to make efficient our online store.
Six sigma
Although it is somewhat slow to apply this methodology, it is one of the best that we can find to improve performance. It all begins with the decision of the problem to be dealt with, in this case we could perhaps talk about errors when making shipments, making bank movements, etc. This is essential in order to begin to identify the cause of the problem and thus define the following steps.
The next phase is the measurement, which must be carried out with different tools that the company considers appropriate, this can be measured as errors made per 100 movements, or in the most appropriate measures depending on the problem to be treated.
Analyzing has been the part that requires more observation on our part, here it is important to follow up from the beginning of the movements that lead to the location of the error, This has the purpose of being able to identify the root cause, or true cause of our problem, which may be due to some programming error or human error.
Improving is the next thing to link, because once the reason for the errors is identified, the roaring is to devise the way in which these errors should decrease by implementing our new ideas.
Finally comes the question of control, because we have to make sure that The methodology through which we improve our chain of activities can be used continuously, so that the system can continue on its way without direct intervention, but rather that the improvement is part of the system.