All online entrepreneurs face at some point a common problem that appears when sales begin to grow: being able to attend the doubts, concerns and comments of all customers, especially when they are companies with few personnel. Many times there is not even a department specialized in this matter. Next, we introduce you 3 steps that you can continue to give them a good service to your customers without sacrificing your time and without further distracting your staff.
Be clear with your products:
Always include as much information as you think might be relevant to your customers. It is preferable not to take anything for granted. As for the product, specify dimensions, colors, weight and materials. You must also be very clear about the logistics processes, including the time, the payment methods, the company that will deliver it and the delivery time. In this last point, it is always preferable that you specify a little more time, to allow for any problems or inconveniences that may occur during the journey.
Create an FAQ site:
Most of your clients will have the same doubts and concerns. Make sure a frequently asked questions section is visible on your website. Make them as clear as possible and give a concise and precise brief explanation answering the question.
Define a means for direct communication:
It can be an email, a social network or an online chat. The important thing is that you always specify the estimated response time, and it is worth providing a telephone number, exclusively for questions that need personalized attention.
Remember that satisfied customers will consider you again in their next purchase, so follow these steps to address all their concerns.