Ecoscooting Delivery, AliExpress's ecological delivery company

Ecoscooting Delivery

If you are from buy on aliexpress Surely you have noticed that the courier company that takes your package home is Ecoscooting Delivery. In fact, you find out about this when you receive an email, usually the day they are going to deliver it, in which they give you a follow-up and the opportunity to sign the delivery note before they arrive (so that they can leave it with a neighbor, in the mailbox, etc.).

But What do you know about Ecoscooting Delivery? It's something good? Do they really go with ecological vehicles? We will talk to you about all that below.

What is Ecoscooting Delivery

courier delivery

As we told you before, Ecoscooting Delivery is AliExpress's ecological courier company. It has been operating for a few years and the truth is that it does not accumulate very good opinions. It is a company, now an AliExpress partner that operates in both Spain and Portugal.

One of the characteristics of this messaging is that They claim to use a fleet of ecological vehicles, especially electric motorcycles, with which they distribute AliExpress packages in two different ways:

Same-day shipping: for orders you place that day and receive them that same day.

Deliveries within 24 hours: please note that delivery packages AliExpress They don't always take that little time, but they do deliver within 24 hours once they have passed customs.

As we have seen on the Internet, Its coverage area is Madrid, Seville, Barcelona, ​​Valencia, Bilbao, Porto and Lisbon. However, we know that Ecoscooting Delivery is also the one that is in charge, or supposedly, in other Spanish cities.

What opinions do you have of Ecoscooting Delivery?

We must assume that many courier companies have negative opinions based on user experience. If they have done well, they may give a positive review, although it is normal not to do so. If they have done poorly, rest assured that they will receive a negative response.

Therefore, here We must divide the opinions between positive and negative almost equally. It is true that the fact that the company's deficiencies and problems are made public makes people have a bad opinion of it. They suffer from:

  • That shipments are not delivered on the agreed day.
  • Packages are lost.
  • Packages arrive damaged.
  • Some are abandoned at the doors of homes, even without having called first, or thrown over fences, without regard.
  • The vehicles used are not ecological (in fact many delivery people have to use their own car to work).
  • It seems that they have tried to deliver the package when it is not true (this is a common practice late in the afternoon, when the packages accumulate and have not been delivered all, to prevent the delivery people from being given a bad rating for not work quickly (they use this “trick”).

And so we could continue with more and more opinions that bring the company's problems to light. But one of the most important is the inability to contact Ecoscooting Delivery and get a response.

Ecoscooting: phone and email

contact Ecoscooting Delivery SL

If at any time you need to contact Ecoscooting Delivery, the two options you have to do so are through phone, email and even through chat.

Number telephone number provided is +34919032917. Customer service is provided from Monday to Friday from 09.30:18.30 a.m. to 09.30:13.30 p.m. And on weekends from XNUMX:XNUMX a.m. to XNUMX:XNUMX p.m.

For its part, email is

As for the chat, you have to go to the Ecoscooting Delivery office page to find it (if it is enabled and during the time they serve you).

Order tracking with Ecoscooting Delivery

courier with package

As we told you before, when your order is going to be delivered by Ecoscooting Delivery, it sends you a message to your email whose subject says: "Your order [Order number] ARRIVES TODAY!"

At, They notify you that it is in delivery, and they also give you the possibility of receiving it in the mailbox, concierge/doorman or neighbor, prior priorization of it.

«Your package with reference [Package number] is already in delivery, you will receive it later today.
We offer you the possibility of receiving it in your mailbox, concierge/doorman or neighbor, for this we need you to pre-authorize us with your name and DNI/NIE here.
Please note that you must provide Name and Identity Document at the time of delivery of the package, in order to certify it. Likewise, we remember that your personal data is protected by Organic Law 3/2018, of December 5 (LOPDGDD) and Regulation (EU) 2016/679 General Data Protection of the European Union (RGPD).
You can track your shipment in real time.

Below they offer you a button with real-time tracking of the package. But it does not notify you of the estimated delivery time, but rather a map of the city where you are and two signs appear, your address and the point where the Ecoscooting vehicle is going.

What to do if you have problems

As we know that buying on AliExpress and receiving the order can cause problems (not receiving the order, it being damaged, it being fake...), regardless of whether it is delivered by Ecoscooting Delivery or another courier company, the steps you should take are the following :

In case of If you have not received the package or it is damaged, you must contact AliExpress directly. In the second case, we recommend taking photos of the package in poor condition (if that is where the damage is) as well as what was inside. If it is a video of how you arrived and how you open it to see the state of what is inside, the better.

Remember that there is free returns on AliExpress, so if you act quickly you can get your money back or have another product sent to you.

What we do not recommend is that you let time pass. When you buy on AliExpress you have an estimate of the date the order will arrive. So if it does not arrive that day or the next day, you have to start complaining so that the company takes action on the matter. Likewise, if it is a problem with Ecoscooting Delivery or any other courier company, you must send emails or make calls to file a complaint or claim. Our suggestion? Everything in writing and then present it to AliExpress in case there are problems.

Have you had contact with Ecoscooting Delivery? How was your experience?

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