Billua, group specialized in e-commerce of family products belonging to the Miscota company, it expects to bill 10 million euros in 2014, so it expects a spectacular growth compared to the previous year. The turnover of the Bilua group, which in 2013 was 4,3 million euros, has grown at a rate of 600% per year, going from having one to 4 online stores of products for the whole family.
About us miscota has announced the creation of the new Bilua e-commerce group, which since last February began to manage four stores specializing in products for the whole family: Baby (specialized in products for babies and children), biuky (online beauty store where they sell perfumery products, cosmetics, jewelry and accessories), Carethy (parapharmacy) and miscota (pets). The group was born with the aim of becoming the first group of online stores of products for the whole family, (“things for families”), of leading brands at European level.
Bilua as eCommerce
Bilua is the result of the business expansion sale of pet products started in 2012, which aimed to increase sales volume and turnover by creating new online stores specializing in different products and services for the family.
Thus, in the last two years, Bilua has managed to grow the business at a rate of 600% per year, going from one to four online stores, with a workforce of more than 40 people, and which closed 2013 with a turnover of 4,3 million euros. In 2012 they started with the online pet store Miscota. In the first half of last year, two of the current four stores were integrated: Beibito.es, for baby care and Biuky.es, specialized in beauty products through an acquisition. Already in the second half of the same year Carethy.es was created, from the parapharmacy sector.
Currently, the Bilua group has available the four stores in 10 languages and sells its products in 25 markets in the European Union, including France, Italy, Portugal, Belgium, the Netherlands, Germany, Austria, Poland and Luxembourg. In addition, the stores have a catalog of more than 100.000 products and add more than 100.000 families as customers.
Bilua Phone
If you need to contact Bilua customer service You can call its headquarters in Barcelona whose number is 933967172.
If they do not answer you at the previous telephone number, try calling their international headquarters but it is likely that they will answer you in English, also, keep in mind that the rates for calling abroad are much higher and your telephone bill may be increased . This is Bilua's phone number +44 20 3318 2091.
And how could it be otherwise, too they have a contact email so you can send them your message: contact@bilua.com
I have made the purchase of an article in bilua e Comerce, and the truth is that I would never repeat, after 22 days if I receive it, I send you an email asking for the state of it. My surprise was the reply received, - we have not sent it due to lack of stock! When were you planning to notify me? Anyway, fatal, to this day I still know if everything will go well because they have not made me the refund of the money
Hello, the same thing has happened to me, exactly the same, how can you advertise as a serious company, you can already bill money now, with ours
MERCEDES…, The same thing happened to me after paying for the product and due to the urgency of the Holy Week holidays, the page when you place the order is assumed that if there is no stock it does not allow you to place an order ... The order is finished perfectly, the payment is made, they indicate the delivery day, the delivery day passes, I try to contact them by phone at a single number that appears and searching online at 93 3967172 that says it is from Llinars del Vallés when this line is from Barcelona and automatically you get a locution indicating that to contact them you must do it from the website and that in 24 to 48 hours they will answer you… .., LIE AND SCAM
Wow, from what I see, I'm not the only one. I was already fearing that there was a cat locked up with this company. Especially when seeing that they do not answer and there is no means of contacting them… .. like the telephone companies….
I placed and paid for an order 2 months ago, which should have received in 10 days and I am still waiting. They do not answer my messages and they do not get on the phone. We are facing a real SCAM ????? How can they continue on the network? Someone should report them.
I asked for some products they sent me gold that I had not asked for, to say well I had asked for an item 1 and they sent me 3, the rest they did not send me- The amount I paid for the invoice was about € 36 and the one that They sent the teenian cataloged for about 12 euros the three units, they have returned 11 € to me the rest they have stolen. these are consummate thieves
I am one more injured party of these unpresentable, after reading the 90 comments it is useless to tell my case because it is more of the same, infinite delivery times, zero communication, inoperative phone number ... I think there is no use kicking on this website, although It has helped me to find you, but it is time to act, if we unite we can end these scammers.
I have created a temporary email, I would ask you to send me your phones to create a WhatsApp group and organize ourselves to prepare a claim. As I suppose that some of Bilua will infiltrate us, I will ask you for proof to confirm that you are truly harmed, even so if one of them infiltrates us and wants to sue himself it will be good for us.
I have opened a dispute in Paypall, and I have explained the case to them, but they tell me that in order to act they need to have more claims, anyway I think that the way is not Paypall but to start with the OMIC, we will see how we can do it, I also invite you to leave your experience with this mob in Ciao.
Hello Salva:
I have also had a similar problem with this company: Miscota / Bilua. I see that the message is from a while ago and I don't know how your problem will have been solved, or if you are still at it.
If you are still at it, I would appreciate being able to contact you and join the rest of the group to make the corresponding complaint. Or, if you could guide me in something ...
I look forward to your response, thank you very much !!!
Hello Alexia, I placed an order at the end of last month and until today, there is no way to contact them and it is maddening, but I do not want to sit idly by, it is outrageous that we do not get a single response from these unpresentable ones, I I would like to be able to bring together more affected people and see what ways we have to solve this situation.
All the best
Hello Ana, Alexia and others affected, I would like to know if you have finally been able to contact these unpresentable, and if they have resolved the problem. I am quite overwhelmed because it is impossible to contact them, not even through Facebook, since I have left them a message and a little message has appeared saying that they have to review the message before publishing it.
All the best
I am one more injured of these unpresentable, after reading the 90 comments it is useless to tell my case because it is more of the same, infinite delivery times, zero communication, inoperative phone ... I think there is no use kicking on this website, although It has helped me to find you, but it is time to act, if we unite we can end these scammers.
I have created a temporary email, (DO NOT LET ME PUBLISH IT HERE) I would ask you to send me your phones to create a WhatsApp group and organize ourselves to prepare a claim. As I suppose that some of Bilua will infiltrate us, I will ask you for proof to confirm that you are truly harmed, even so if one of them infiltrates us and wants to sue himself it will be good for us.
I have opened a dispute in Paypall, and I have explained the case to them, but they tell me that in order to act they need to have more claims, anyway I believe that the way is not Paypall but to start with the OMIC, we will see how we can do it, I also invite you to leave your experience with this mob in Ciao. (Look for Miscota, Bilua, Carethy)
I'm in the same. I reported them through the OCU of which I am a member and after paying a 24 hour postage, (€ 8,99) the product was sent to me on September 29… .. I'm still waiting. After my claim they give me a product with similar characteristics. For now it is in cronoexpress, but it has cost me mine to make the order arrive, plus some health. I will never buy anything from you again. In addition, it is impossible to contact them if it is not through their website through the form and that then causes the responses to be later. For me they are SCAMMERS!
Hello Salva
I am also a victim, it is the first time that happens to me with an online purchase, I am amazed. I've always been confident and haven't had any problems so far, and I really don't know how to act.
In the end, have you made a group? I do not know how to contact you since there is no email address, no phone number or anything
Rufina
Phone where they finally answered me
I will never buy from them again.
In the end I have found this phone 933967172 extension 122 is human resources, they have passed the call to me.
My order has been modified and it is supposed to arrive tomorrow, let's see if it's true.
God!! I will not buy from them again !!
Thanks Rosa for the phone. MY story, SCAM is as follows:
-On December 31, I made a purchase of about 30 euros on the WELLINDAL online page: CASA, JARDÍN Y BRICOLAJE. On the 4th I saw in my bank that they had already charged it.
-And on January 10 they send me an email through another company "BILUA" based in LLinars del Valles in Barcelona, saying that they don't have this article and they offer me others. I replied that I was only interested in the one I asked for and not in others, I added that they had charged me without having said product and that they therefore give me my money back.
They have not answered me. In addition, it is impossible to contact them, there is no mail, or customer service phone number. On its page there is a section that implies that you can cancel orders, etc. Lie, it is impossible to communicate with them. It is a hoax.
It will be reported to OCU and FACUA.
This is public to serve as a warning and alert to this online shopping page, both that of WELLINDAL AND THAT OF BILUA.
Hello Rosa, has your order arrived? I'm sick of calling that phone and extension 122 and nobody picks it up!
Hello Salva, I am another affected person and what you propose seems like a very good idea. Can you give me the email address so that I can pass you my phone number? Thanks!
Another affected one here. What is the email address?
good afternoon
more of the same ... I have made an order to kidits of the bilua group, the estimated delivery was for December 20, we are on December 28 and still nothing ... they sent me an email with the order number and another with the code of follow-up of the order, presumably it is in repair, if I look at it from the kidit web ... and for seur they don't even know that code if it corresponds to my order because they can't find it ... in the link it is supposedly in jaen's office ... I would like to put a claim to OMIC or FACUA… my order amounts to € 245… if some of you are with me, communicate through this e-mail thank you. claims.kidits@outlook.es
Phone where they finally answered me
I will never buy from them again.
They have collected and I do not receive the order.
In the end I have found this phone 933967172 extension 122 is human resources, they have passed the call to me.
My order has been modified and it is supposed to arrive tomorrow, let's see if it's true.
God!! I will not buy from them again !!
hello save, I am another affected by these unpredictable. Has the whatsapp group been created?
I'm scared !!! I just made a purchase ... and the same as you say, there is no way to contact these people ... no agency intervenes ??? is this legal ?????
Mother Mia placed an order on the 19th and they will not send me.
It is the most PATHETIC page I have ever known!
They are unpresentable! I've been calling for 4 days and no one answers the phone. They have sent me a wrong article and I want the one I asked for and they don't give me any solution because they don't answer the emails either! I am going to DENOUNCE them !!
Kidits one of the departments of this company is the one that has been since July 2015 without solving an incident that I have with a baby carriage. We are going that my son will stop using and they will not have solved the incident for me. I keep annoying them with emails and continually requesting a more formal attention but nothing, I only receive automatic messages that are useless. I have contacted the customer service of the cart brand several times and they tell me that they do not have them from customers, that they surely buy in large quantities in other countries and therefore cannot offer me the replacement of the article. A SHAME AND BAD CUSTOMER SERVICE. Please do not buy into any of the departments of this company, I was not lucky enough to have this information and I am still cursing them. Good luck to everyone else involved.
The company is very close to my city and I have asked several times I think for my pet and everything has always come to me well. I think the service has improved a lot lately. In my last order I received a wrong product and I contacted them by ticket .. Very kind the guy who attended me, I think his name is Miguel. I have collected the product and sent the correct one after 2 days. I will continue shopping
Mariangeles I think you are one of them and if not, send me a phone number and a contact person
report I think it is a scam to ask for the card details
On May 24, 2016 I made my first and last purchase in miscota. When I saw advertised on their website that the order was delivered in 24/72 hours, I did not check the estimated delivery date that they announced to me.
After more than a week, on June 1 I decided to cancel the order that had not yet been sent, following the instructions that they themselves announced on their website. The first thing that surprised me in their way of working was the response I received about my request to cancel the order.
We inform you that your order is in a "state of preparation".
At this time it is not possible to cancel your order since we have started to manage your shipment.
The delivery date of your order is scheduled for:
9/06
If you wish, we remind you that you will have 14 calendar days to return the products you have purchased from the moment you receive your delivery.
We remain at your disposal for any other questions or queries.
Thank you for contacting Miscota.
That is to say that when they announce on their website, "In the event that you want to eliminate a product that has not yet been sent, we will proceed to refund the amount of said product without any surcharge", they are lying / cheating because they did not proceed in that way .
So I proceeded to claim my money through paypal, hoping that it would be resolved amicably, taking advantage of the fact that the purchased products had not yet been sent and in no way could they claim anything from me.
Again they surprised me the following day, June 2, when I received an email at 22:55 p.m. saying that they would send me my order and that they would reimburse me € 13,40 for paypal for two products that they did not send me.
They tell me that the scheduled date is Monday, June 6, 2016.
On the same Monday, June 6, I check the track of the order and I see that on Friday, June 3, they had already tried to deliver the order, but since we were not expecting it, we were not present at the address and therefore 1 failed attempt was counted.
I check their shipping policy to see how to proceed when I have not received the product, suspecting that I would have problems with them again.
Again I feel deceived by this company, which does not do what they indicate on their website, because there have not been 3 unsuccessful attempts to deliver the order, so I take advantage of when they deign to contact me for the package It has not been delivered for reasons of my own, which is the one who has given the order to reject the shipment and subsequent return. It has been BILUA E-COMMERCE who has requested the return of the order, so that they cannot allege other reasons and charge me the costs originated by the shipment and return of the package. At no time have I asked for that return, once made, I am not so stupid as to pay for a shipment, I prefer to receive the products even if it is late and bad.
They are scammers and so with this terrible customer service, what they achieve is only to create a bad reputation, of course there will always be suckers like me who fall for not checking the opinions of these websites first.
From 101 opinions only 2 stars and only 37% positive.
DO NOT buy from any BILUA company if you do not want to go through hell, first try to call them, I encourage you to try ... It will be impossible.
Hello, everything is fine until you have to make a return. Impossible to contact them. There is no phone number and they talk about a contact form that does not appear anywhere on the page
I join the denial, it also seems like a scam
As far as I know, they are not a scam, they actually exist and are working. Their problem is that they only have a concept of online sales, putting the cheapest price on the market, even at the cost of losing sometimes. In many cases they work on request, that is, without stock, and some manufacturers are beginning to get a little tired of them due to the problems that they are generating with other distributors. The issue of customer service has it quite bad, not to say that it is a disaster. As far as it is known (I live in the town where they were until a few months ago), since their creation 3 years ago, they have changed owners 3 times and accumulate a lot of money from losses. So I don't think they will ever end well, but as long as they resist, they will be beating up many smaller ones.
Francisco is not true what you say I live in Mataró and my best friend has worked there since they started and they have never changed ownership. It is a young company and it is growing. There may be incidents but they have made me wait or delivered something wrong on amazon.
Yes, but I buy a lot in amazon and online, in China, in Germany, etc ... And when you have a problem, you send an email, you call and they solve the problem, they give you your money back, period.
If you read my comment above you will see that they are SCAMMERS, e-commerce pirates who try to deceive, so give your best friend some advice and leave a company that will die if it continues to scam so many people.
you just have to look at the opinions of ciao and other websites.
From 101 opinions only 2 stars and only 37% positive.
Sorry, those of us who buy a lot online do NOT want these types of pages to exist that stain the confidence of first-time buyers !!
Oh yeah? Mariangeles, could you ask your friend how can I contact them?
Thank you
I have been ordering with them for 2 years and everything has always gone well. People complain because they don't read the simplest form to contact them and they want a perfect service at a cheap price, but it doesn't work like that! You cannot choose Ryanair and ask for airfrance service! Hello people… locate yourselves!
Alejandro, when you find, even if it is, the form to contact them, let me know. No phone, no form, no mail, or anything!
The damn form is not going to be of any use to you, it took me a long time to find it, then I found an e-mail to write to, it was from the bilua group, but they have not answered me either. It is a shame, they advertise the products without having them, it is a shame that they continue to sell and keep our money
I do not choose Ryanair and I want airfrance service, I think we are very located, what is not normal is that you order a product, it is out of stock, cancel it and they do not return your money, where has that been seen ????, they were also they the ones who agreed to cancel it and give me the money back, but nothing. I have filled out the form many times and at the beginning they paid me, when I started to claim the money again and again they stopped answering.
If you buy at Ryanair and when you get to the boarding gate they don't let you get on the plane, if you ask for explanations and they don't give them, if they slam the door in your face, then I understand your position, but if you offer a service and not You give it, then you are scamming people, buying feed for 2 years may not cause problems, but when you buy special drinkers, belts not in high demand, pipettes from another brand that is not scalibur, etc ... And they do not send you the product and They make mop plays to collect you, so these pirates have a name, which is SCAMMERS.
Luckily I bought with PAYPAL and they have told me that the seller's rules are NOT worth anything with them, that the rules are set by PAYPAL and I can rest assured that they will refund ALL my money.
Of grief, gentlemen. Too bad he had not informed me before the operation of his Online Companies. After placing an order on July 27, 2015, and after numerous attempts to contact CARETHY, (notice for Internet users: The only way I could contact CARETHY was through their FACEEBOK page and leave my order claim. or its corresponding subscription) for the rest, there is no telephone, the emails bounce them, and the orders never arrive !!! SIRS!!! As of today September 2, 2015 I am still waiting, THEY HAVE NOT RETURNED MY MONEY !! You advertise a Fantastic Company through the networks, create FAMA and then "sleep" at the expense of the users' money and patience. Well, as the information networks at a more or less level are also used by the same users, here we are, gentlemen of Carethy, to give them the FAME that you deserve and are creating, DEFRAUDING CUSTOMERS who BUY their PRODUCTS from them. I REQUEST the users who have in their possession, a telephone number, email, etc., publish them. Thanks.
PS: Discount coupons are a joke.
It is a scam, I am in the same case, I have been waiting for a month and nothing, they do not even answer the e-mails, what seems to me a shame is that being as many affected as I am finding on the internet, the page is still active.
Well, after insisting I have to say that carethy has finally returned my money. Anyway, after recovering what is mine I do not think I will buy from this page again. Insist, get heavy until they give it back to you
Vicente, how can I contact Karethy from 16-10-15? I'm waiting for an order and no one answers me
The same thing that you are commenting happens to me, they are unpresentable, lack of stock, they cancel and do not return the money and it is impossible to contact this bunch of gulls.
The same thing is happening to me, I made an order on October 5 and days later I sent them an email because it had not arrived. They told me that they did not have stock and they offered me a different product, I said no and that they would refund my money, and I am still waiting
My experience with Biuky is being dire !!!
I have placed an order for € 250 and it does not arrive (I have been waiting for it for 3 weeks). At the beginning, they have replied to an email, but the delivery date has never been met ... When I have started to write to them more seriously, even informing them that I am going to make a claim to the company if they do not send me my order or I They return my money, they have stopped answering ... and nobody calls me, even though they have my phone number on the file!
This company is a scam and they are causing me suffering and loss of money that I plan to make known throughout the network, and of course sue.
This behavior and breach of trust with a client is outright shameful.
Good morning, I have an order pending to receive from CARETHY, and I do not receive anything, it smells like a scam, someone knows how to contact them, phone, sms, email ... thank you.
I do not know whether to go to the consumption of my city council or to appear at the delegation of the Generalitat of Catalonia in Madrid. We should not settle for commenting here. This is going to hit a firecracker and we run out of money and products. Tomorrow they change the name and we will continue chopping. If anyone knows how to contact Albert Costa García, let us know.
Well, it seems fatal to me, the same thing has happened to me, I have a month waiting and I am not from Portugal and it is the first time that it happens to me, I am tired of calling to get an answer and nothing because the telephone does not answer is a lack of respect for the money it does not fall from the sky you have to work.
I think the problem with this company is that they run it with little staff and they go upside down, I have talked to them sometime and they look like good people, so I would define them as disorganized but not scammers because in the end they end up sending the product. If you do not want that to happen to you, you must pay with PayPal and when you get tired of waiting, claim PayPal and they will refund your money.
Please, tell us how you have managed to talk to them because I have been calling 15 and other phones that come on the internet for 933967172 days to be able to communicate directly and not through messages that answer when they want and I am not able. I want to give them a vote of confidence but every time I see more opinions, my hope is leaving me. They sent me half of the order and charged me double. The last solution they have given me is that they will refund the amount of the product that has not arrived in discount vouchers and as you will understand, I am not going to make any more purchases. In the end I will have to make the claim through paypal
If you do not agree, claim via PayPal and they will pay you the part that has not been sent to your PayPal account. There is no other phone number, it is a matter of trying at different times and being lucky to get it.
Panda of unpresentable. The Spain of opportunities but for unscrupulous people like these who believe that the staff is stupid. I spoke with Paypal a few minutes ago: they tell me that they exist, they have no open claims for now and that they don't worry about the possible return if I do not receive the article. I think that a company should not be allowed without an att tel. to the operational customer !!!, The tel I have is 933967172 and then dial an extension of 4 numbers by broadcast to see if they catch it.
Today January 4, 2016, I still do not receive the request that I made by transfer to Carethy, for 107,30 euros. Whoever says they give a good service is lying, and it must be one of them. I made the order on November 4, 2015. They say over and over again that they have not been supplied with the product, Carqueja, (Vegetable Feu). I have told them to send me whatever they want and neither. In case those of Carethy read this, to whom I have said that I will say it in all the forums that I catch until they return mine, and I will report it where I can, I tell them my order number: PHA-ES-1511041246458. If someone can advise me what I can do, I beg them to tell me, on this page. Thanks
This happens to you for not using the Paypal service. I placed an order with them on December 11, I had not received it on the 24th yet, I contacted them through their page asking for information so that they would inform me of how long I should wait to receive the order, reminding them that previously I had to resort to Paypal to receive the refund of the money paid, they immediately returned the money to me. The problem that these people have is that if they do not have the merchandise they leave you on hold indefinitely and things are not done that way. But cheating does not deceive anyone, they are just a little foolish. Right now I am waiting for a new order from Carethy and calmly, if I get tired of waiting, I ask them to cancel the order and if they ignore me, I open a dispute in Paypal.
Your comment is ABSURD, do not deceive anyone that is to say that the order arrives in 24/72 hours and according to you if they do not have stock they leave you waiting indefinitely? If you get tired, do you go to a third party to solve it?
Really, there are people for everything ...
I bought 3 months ago it was in bad condition and I had to return it and in 3 months I have not received any other product or the money I sent. Without a doubt, it is the worst online sales company, I have never been in another company, there is no phone to communicate only through emails and they never call you.
I am a regular user of online shopping and I have never had any problems and I have bought everything. This page, MISCOTA, is the most informal, unpresentable with which I have bought. More than 15 days have passed since I placed the order and when I ask about its status (because the delivery date they estimated has passed more than 10 days ago) and I always receive the same answer, that "today it will leave our warehouses…." . I have tried to cancel the order and get the money back and it is not possible because "today it will leave our warehouses ...". It is not a question of not using Paypal Ramón, or wanting a wonderful service at a low price, it is about receiving what they say, in a timely manner, in good condition. You don't have to settle for what they give you to pay cheaper. It is clear that they cheat, and a lot. What does it matter to them? Well, nothing, there they, that's how it goes. And the thing is not to lose customers.
Good afternoon! My experience is not worth telling, it was terrible and I do not recommend anyone to do their shopping in this store. For information I leave you the extension for customer service n ° 122.
Regards, Eleana A.
I have been claiming my order or money since 2015 and it does not arrive. Miscota is a scam. They tell me that they have credited the money to an account that is not my bank and they refuse to fix it. THE WORST ONLINE SHOPPING EXPERIENCE IN MY LIFE !!! Terrible service!!!
My order has been canceled because the brand was slow to deliver and they have returned my money within 14 days as they told me ... I don't know, my friend always buys from them and he recommended this store because he never had problems
What you are telling is a lie and I would not be surprised if someone from BILUA tries to sneak in a positive message, I have been trying to mediate with them for 1 week and their attention is terrible
How lucky! After waiting for the product how long it took to arrive and after waiting only 14 days ... Your conclusions are that they work well. Well, great. Keep trying your luck and buy again. Of course, will you ever receive your product? It is clear that so many negative comments are not to be thrown on deaf ears. I have ordered a company on the Internet with the feed that is even cheaper than them, with the difference of having received it in a few days. Not crazy I repeat with them. One less dislike.
Good luck to all… ..I made an order I received a product in poor condition and in just about 6 months they solved it for me… .. It was a baby thing I returned it and they sent me another one at 6 months and when it was no use to me Not at all . fence company the worst online purchase of my life I buy almost daily online and I have never had any problems except with this company. I WILL NOT BUY AGAIN FROM THIS COMPANY.
The number is advertised in the product file guys .. I have called them and they have seemed very nice. problem fixed in two minutes! I will continue to buy from them
A) Yes? And what is the phone? Why don't you put it on? Is it 93xxxx? In that one you get a locution that if you don't know the extension it hangs, what extension is it? A lot of worker for BILUA around here, trying to build trust… they are NOT TRUSTED, ZERO !!
I have called the number that appears in the file of each product and they have resolved an incident if it had with a product that has arrived broken. They will pick me up the product and send me a new one. I have spoken with Cristina and she has been very fast. I will give you confidence
Coincidence Maria (del Carmen) and (Luis) Maria agree and their comment is almost the same. What is it about having to look at a product file? On every web page if you need to contact, press on contact and they give you the phone number, do not entangle any more BILUA workers, your popularity is already on the ground, raise it by working well with professionalism and effort not deceiving people !!
MY experience with them is very good. I have bought several times and have always received my order. The occasions that I have had a problem I have called the telephone number that is in the file and they have resolved it quickly. I will continue buying.
hahaha !! Tab phone? In every web page if you need to contact, press on contact and they give you the telephone number, do not entangle any more BILUA workers, your popularity is already on the ground, raise it by working well with professionalism and effort not deceiving people !!
Absolutely unpresentable. They strictly comply with the Manual of what NOT to do in an online sale.
I ordered from CARETHY (a month and a half ago) about 35 items, waiting 1 MONTH to receive… .a partial quantity (not half) of what I bought.
Finally, after asking when they plan to send me the rest of the order, they inform me that they cancel the rest of the order due to LACK OF STOCK ...
Now to wait about 15 days to receive the amount paid for half of what is missing.
The lack of telephone to contact, I imagine it is obvious ...
In any case, in its subsidiaries such as Miscota and others there is no telephone and delivery times are 10 to 15 days. This business holding is cheap, but it is slow (if it arrives) and you also expose yourself to constant stock outs, anger and lost time to contact through tickets (and their corresponding waits of 48 hours). Not a sad phone call to apologize or talk about it personally. Nothing at all ... although reading other opinions, I see that mine is not an exception, but the usual trend.
Anyway, I do not recommend it, there are better options online and at par in price.
These are going to sink fast ...
It is true that orders take a bit but always when I bought they arrive I have to be patient with them they have cheap prices so when you place an order you have to do it in advance
If it takes them not to say that the order arrives in 24/72 hours, right? Have patience? If I buy to have it in 24/72 hours, it is not to wait a week and less than a month as some buyers say ...
The Consumer Defense Law (http://www.boe.es/boe/dias/2014/03/28/pdfs/BOE-A-2014-3329.pdf) sets clear boundaries. The maximum delivery time for an order is 30 calendar days. The maximum term to refund the money is 14 days.
A punctual stock break can be understood. But basing your business model on offering products that you can't get is a scam. There are enough scammed users for a joint action, which in any case I do not understand how the Administrations do not perform it ex officio.
It is a scam, kidits, they do not solve anything, they send what they want when they want and they do not answer the claims, I have never had such a bad experience with a web page, I will also report it.
You just have to look a bit to see that there are other companies with very similar prices. It is not worth the uncertainty of whether the order will arrive, if it will be complete or when it will arrive. Luckily I have once had the "patience" that some ask for and because I had no choice, but no more. We are the customers and it is in our power to demand quality from a service. As a customer, I decide not to buy again from a company that has shown me absolute ineptitude. They will see if they want to keep losing more. I don't care anymore because even if they make amends, I don't trust them.
Bad, bad, bad ... I will never buy again. I wish I had collected information on the internet before buying. Mr. Albert Costa, please read the reviews and react.
Hi Esperanza,
Thanks for your comment!
Could you tell us the number of your order so that our operator can verify the type of incident and give you a quick solution?
We also remind you that you can also contact us by phone at the free number 932 20 06 33 (Monday to Friday from 10am to 12:30 pm and from 15:30 pm to 17pm)
Bilua team
Hello, I would like you to tell me when I am going to receive my order, it is for a gift and I have no way to contact or know where it is, thank you.
Please, the phone refers me to the web and the web to nowhere. I would like to have confidence in you
my order: bei-es-1611072148215
The direct customer service number is 932200633. Yes, it has cost me a lot. However, your employees are very friendly. Supposedly, my order went out today. They just confirmed it to me. We'll see. Good luck to everyone!! And if necessary, my advice is to join in a class action lawsuit to stop these abuses from continuing.
Hello, my name is Jose
I made an order to BILUA COMMERCE or MISCOTA on July 4 and paid shipping to receive it 24 hours and I'm still waiting and we are on July 14 and they sent me an email to receive it on July 11 and nothing has arrived, this company is nothing responsible and they do not have Tef to claim, when you call they tell you to send it through the web mail! I WILL NEVER BUY AGAIN IN THIS COMPANY BILUA COMMERCE SL or MISCOTA ARE SOME IMPRESENTABLE AND ARE NOT RESPONSIBLE AT ALL! I will try to spread this on all the pages I can so that people read it
Nothing, it is clear that we have been scammed. The modus operandi is the same. Nobody receives your order and the first thing they do is collect it. In my case 67 euros. I am about to present myself there, they are in carrer de la fisíca 2-4 of Llinars del Valles. Although sometimes I think if it is better to spend everything because it is money wasted and this mob has already taken the dough.
Hello Jose,
Please bear in mind that, as reported on our pages, the availability date of each brand is advertised in the file of each product on our websites.
Example
Receive this product on the XNUMXth
On the page of your cart you can select the delivery method you prefer from the moment of availability of the product you have chosen and that corresponds to our commitment.
We also take the opportunity to remind you which are the direct communication channels with our clients:
-Telephone service number: 932 20 06 33 (Monday to Friday from 10 a.m. to 12:30 p.m. and from 15:30 p.m. to 17 p.m. - you do not need any extension)
-Section «contact» of our website Miscota
Greetings,
Bilua team
Hello Jose,
Please bear in mind that, as reported on our pages, the availability date of each brand is advertised in the file of each product on our websites.
Example
Receive this product on the XNUMXth
On the page of your cart you can select the delivery method you prefer from the moment of availability of the product you have chosen and that corresponds to our commitment.
We also take the opportunity to remind you which are the direct communication channels with our clients:
-Telephone service number: 932 20 06 33 (Monday to Friday from 10 a.m. to 12:30 p.m. and from 15:30 p.m. to 17 p.m. - you do not need any extension)
-Section "contact" of our website Miscota
Greetings,
Bilua team
Hello, you have charged me twice for the order # BEI-ES-2 and you have not reimbursed me for the item that you told me was out of stock. On my card you have loaded it as Beibiso and another as Beibito. I need it to be solved as soon as possible. Thanks
Yesterday afternoon I placed an order with another company with the cheapest feed and I just received it. It's just a matter of searching. In the end, buying from these people is sooo expensive. It is useless if they take very friendly employees if they do not serve you what you asked for in the indicated time. The fact that no contact telephone number is listed is already quite suspicious.
They do not meet the estimated ship date and the order cannot be tracked because it is always “in preparation”. Still waiting for the order, thank goodness paypal is left to respond. Very informal. Not recommendable.
They are unpresentable, SCAMMERS !!! Unable to contact them, lousy customer service. Please don't let anyone buy from this company !! It is a scam! I bought an object at Kidits for a customer and I'm still waiting, complaint emails bounce and no one picks up the damn phone.
Hello Marc,
If you need help, please tell us the number of your order and an operator will contact you to solve any type of incident. We also remind you that our customer service is active by phone, from Monday to Friday from 10 a.m. to 12:30 p.m. and from 15:30 p.m. to 17 p.m. to the toll free number: 932 20 06 33 (no extension is needed). You can also write to us through the »contact» section of our website and you will receive our help in a maximum of 24 business hours.
Bilua team
I placed an order 3 weeks ago. It arrived yesterday. Only one of two products has arrived. Badly packed, no invoice ...
I try to get in touch with the phone 933967172 and of course, if you don't know the extension ... forget it. I find on this page an extension 112, it doesn't work either. I get in touch with them through Facebook, incredible !! they respond by saying:
Hi carmen ,
to be able to solve your doubt you should contact the customer service I pass you the direct link.
You can also contact them by phone from the following number: 932200633 EXT006
I call, in the afternoon until 17, I'm late. Tomorrow I will try again
I will keep telling you
Hi carmen,
We inform you that our telephone service number is active from Monday to Friday from 10 a.m. to 12:30 p.m. and from 15:30 p.m. to 17 p.m. (you do not need any extension). The official number is: 932 20 06 33. If you need your invoice, you can request it through the "contact" section of our website, providing us with your ID number. If you have had a transport incident or if your order has been delayed, please indicate the purchase number and an operator will contact you to give you a quick and satisfactory solution.
Bilua team
Good afternoon,
Last Friday I spoke with you about an order, because I asked for it on July 17 to have it delivered in 24/72 hours. As they did not deliver it to me, I called them, they changed me to another order removing things that were delaying it and they gave me another order number, they told me that no later than July 25 it would be at my address since I am going on vacation shortly . They sent me the following email:
You will receive a confirmation email with the tracking number when it is shipped.
We will pay you the difference resulting from this change to your account in the next 14 days.
New reference:
Planned delivery date
25/07/2016
Expected shipping date
22/07/2016
As of today, July 27, I have not received the order, nor the confirmation email with the tracking number when it goes out, so I guess it hasn't even come out yet, when they told me they shipped it that same day. I have sent them different messages on the web and I have called 500 times and nobody ever picks it up. It is impossible to contact you, the customer service is unfortunate.
Please, I need it NOW because I'm leaving. Can you give me a solution? That is not to call the phone that no one picks it up, or through the web page that they do not answer either?
Thank you very much and greetings
8 calls. 10 minute wait each. Impossible to contact by phone. On the page the same, impossible. What is the next step??
Wait for the return period to expire? Report?
I keep trying to solve the problem, calls, emails, contact via facebook…. your solution:
Hi,
First of all, we regret the incident that has occurred in your order.
To process the incident, you must send an email to incidences@bilua.com indicating your order reference.
We will need:
-Product image
-Image of the packaging (in case of lack of product in the box, it is very important to send us a photo of the box where you received the order)
-Image of the barcode of the affected product / products.
-Image of the batch / expiration date
Once the images are received, we will contact you to communicate the resolution of the incident.
We reiterate our apologies and we hope to continue counting on your trust.
Packing picture ???? but if it came packed in plastic wrap !!!!
Image of the affected product ??? But if one of the products has not arrived !!
That has been his answer. That is, another week that will be lost, conclusion they will tell me that the return is out of time, I think that at this rate I am selling it through Wallapop and I will finish sooner.
Hi carmen,
Please tell us the number of your order to be able to verify the incident and offer you a solution
Thank you
all the best
Invoice ID: PHA-87047
The most shameful company I have ever encountered, I placed the order MIS-ES-1607182053523 on July 18, paying with a € 140,22 card, to be delivered between July 28 and August 3 and paying for shipping in 24 hours. As of August 9, I still do not know when it will arrive, even telling me by mail on August 4 that the shipment had just left its facilities. Impossible to contact by phone, emails are answered within 48 hours without giving you any information. I strongly discourage buying anything from them. Be very careful with the Bilua group websites and especially with Miscota.
Appalling. I DID NOT imagine that there could be a product sales website with such little seriousness, they do not meet the deadlines despite answering you by email that if there is stock in my case the products I buy. They had to arrive on August 11 and today nothing at all. They do not answer the complaint emails and they do not return your money. Nothing advisable and because they do not meet the legal delivery deadlines, it would be necessary to make a legal claim requesting the closure of this website at least in Spain. In the rest of the countries it is also very bad, just go to google for the country you want to consult and they all have the same problems.
# BEI-ES-1608091554237 This is my order that I want to cancel due to non-delivery of kidits.
***** WE ARE GOING TO REPORT YOU, I CANCELED AN ORDER AND THE PROCESS CONTINUES, I CONSIDER THAT IT HAS HAPPENED TO MUCH MORE PEOPLE, WE ARE AGREING ON THE NETWORK TO MAKE A JOINT COMPLAINT ++++++++ + YOU DO NOT BUY ANYTHING IN THIS ONLINE STORE, EVEN IF YOU HAVE THE OPTION TO CANCEL IT IN TIME THEY DO NOT DO IT AND IF THEN YOU WANT TO RETURN SOMETHING YOU HAVE TO PAY IT, IN ADDITION TO WHAT IT TAKES TO SEND YOU THE PRODUCTS, THEY DO NOT EVEN EVEN ABOUT THE MESSAGES THAT THEY ARE SENT TO THEM OR HERE NOT THROUGH THEIR PAGE *** NOOOO COMPREISSSSSSSSSS *****
GO TO THEIR FACEBOOK PAGE AND HANG UP THE COMPLAINT, THEY WILL BLOCK YOU LATER BUT WHILE YOU BOYCOTT THEM, THEY ARE SCAMMERS
*** DO NOT BUY ANYTHING FROM CARETHY *** SHARE WITH YOUR FRIENDS, THEY HAVE BLOCKED A FRIEND BECAUSE THEY PUT A MESSAGE HERE DENOUNCING THIS COMPANY, PLEASE DO NOT BUY, PUT A LINK METEOS AND LOOK AT THE PEOPLE WHO FEEL SCAMMED http://www.actualidadecommerce.com/bilua-grupo-especializado-en-venta-online-de-productos-de-familia-preve-facturar-10-millones-de-euros-en-2014/#comment-327
***** THEY ARE THE SAME BILUA THEY ARE ALSO CARETHY *** METEOS IN THE FORUMS, THEY ARE ENRICHING OUR COAST, DO NOT SEND THE PRODUCTS
Hello Clara, can you give me more information about that complaint? I would like to join.
They are scammers. I placed my order with express delivery 24 h / 7.99 € buying different feed and wet kidney food for my terminally ill dog and five days later the order was in the warehouse, I told them that I no longer wanted it because they had not met the deadline for delivery and they did not answer me. I sent seven emails and as many forms on their page for them to make the return and pay me the money charged to the account and I only received emails from "your order is in process" until twelve days later they call me by mail to deliver the order, I explain what happened to me and why I do not want it, and what was my surprise when the man told me that he was the third client who said the same about that company so far this week. The worst of all is that today I received an email from Bilua saying that my order could not be delivered because I was "absent" and that I contacted the post office to pick it up (they did not even give me a contact telephone number). I have written to tell them again that they are scammers and that they give me my money back but from what I am reading on a thousand internet sites I no longer have any hope. My dog has already passed away and these thieves have stolen € 50 from me.
I made a purchase of three guillete shaving products, after 15 days they tell me that they cannot send me some of them for technical reasons and they send me three articles of one of those that I had requested, when I specifically request only one unit whose value is € 4,24 per product. As I already mentioned, these three articles whose total value is just over € 12 are sent to me without submitting it to my approval and they charge me 23,36 since the amount they have given me back does it corresponds to the difference between what was paid by transfer and what I received back, as I already mentioned in an article that is worth € 12,72, I get 23,36, which makes me feel cheated.
I do not advise to enter into deals with this house, it leaves much to be desired in terms of honesty and formality.
I see that they block comments when they are not interested in being published
Don't deal with these scammers
It is a shame not to read these comments before dealing with this company of thieves, because if we knew how to act we would not buy anything. Please those who have an account on facebook or tweet publish what kind of company is this that apparently is dedicated to being without any spit.
Tomorrow 09/09/2016 I should receive my order. Yesterday they sent me an email stating that the order has already left their warehouse and this link: «Order tracking in PUNTOPACK Code: BIU-162381». I have asked them to send me the issue number to be able to do the follow-up, since this code that they have sent me is not valid. I have contacted the Puntopack company to inform me if BIUKY has really sent them my package, which they have very kindly responded to, but it is private information and I cannot make it public. My package will not arrive tomorrow on the estimated day. I will not repeat everything that is already written on social networks. I just want to remind you that although sooner or later the package is received, or not, they are not complying with legal regulations. I want to record one of them:
CHAPTER II
Infringements and sanctions
Article 49. Infractions in the defense of consumers and users.
h) Obstruction or refusal to supply data or facilitate information, surveillance or inspection functions.
b) Failure to comply with the obligations that the regulation of contracts concluded remotely imposes in terms of information and documentation that must be provided to the consumer and user, the execution deadlines and return of amounts paid, shipping, with the claim of collection , of unsolicited shipments by the consumer and user and the use of communication techniques that require the prior express consent or lack of opposition from the consumer and user, when the corresponding circumstance does not exist.
The only thing I ask for is a file number to track my order. And things step by step.
All the communication channels that you constantly provide to consumers are "clogged." Thus incurring an infraction in the matter of consumer defense, being for that reason reportable and punishable. On any website of your BILUA company, the "customer service" section is enabled, the email you provide in "general conditions" is no longer in use and of course the phone number you give in the same section can never receive direct attention, by sending us thus, to the aforementioned communication channels that are disabled or are not operational. The end result is the lack of direct and satisfactory communication of the consumer with the company, thus incurring another legal infraction.
I still cannot complain about not having received the order, but the infraction regarding obstruction or the failure to provide the information to which the consumer is entitled is no less important.
Thank you
Carethy = SCAM
I have been shopping for years in different internet parapharmacies and something similar has never happened to me. On July 24, I placed an order for € 50,23. On August 4, I was going on vacation and wanted to take the purchased products with me. That date arrived and the order did not arrive. The worst thing is that when I returned on September 8, there was no sign of him. I have contacted them via email (there is no other way to do it) and they have responded: “We are sorry to inform you that, due to an incident with the available merchandise, we will not be able to the following or following products: We have immediately released the rest of your order and we will proceed to reimburse you the amount corresponding to said products ”. Conclusion: They charge you immediately, the order never arrives and they do not give you any explanation. When you ask for it in time, they tell you that they don't send you half of what you have ordered (which would really be worth buying). If you don't contact them claiming the order, they keep your money without giving you any explanation. It is inadmissible.
They are not to be trusted, it is impossible to communicate with them by phone, by email more of the same. Delivery times get longer and longer…. They do not deserve my trust, problems to communicate, and delivery dates that do not correspond to reality, a cocktail that will give you headaches. DO NOT buy and you will be happier, I tell you from experience.
These moderators are sons of s ...
Your comment is awaiting moderation.
I am one more injured of these unpresentable ones, after reading the 90 comments it is useless to tell my case because it is more of the same, infinite delivery times, zero communication, inoperative phone number ... I think there is no use kicking on this website, although It has helped me to find you, but it is time to act, if we unite we can end these scammers.
I have created a temporary email, (DO NOT LET ME PUBLISH IT HERE) I would ask you to send me your phones to create a WhatsApp group and organize ourselves to prepare a claim. As I suppose that some of Bilua will infiltrate us, I will ask you for proof to confirm that you are truly harmed, even so if one of them infiltrates us and wants to sue himself it will be good for us.
I have opened a dispute in Paypall, and I have explained the case to them, but they tell me that in order to act they need to have more claims, anyway I believe that the way is not Paypall but to start with the OMIC, we will see how we can do it, I also invite you to leave your experience with this mob in Ciao. (Look for Miscota, Bilua, Carethy)
I have not received my order after paying it. For the follow-up they require me to indicate the order number and my e-mail. They tell me they don't match, and they won't let me see the status. There is also no contact telephone number or any other way to know the status of the same, request a refund in your case, or any solution that is normal to the circumstances.
I see myself advocated to consumption, and also to judicial claim
Hello, I made an order that arrived on time, the
The problem is that I arrive with a broken shelf, I have been trying to get in touch for days and they have only deigned to send me an email asking for photos which I have sent and from then on, total silence, they do not answer the emails or the phone number indicated in this page (932 200 633), I have spent € 93 on the desk and I have it in a box because it is damaged. I would appreciate having a reply throughout the week and not having to take legal action. Thanks in advance.
Good morning, I am going to tell you about my experience because more than serving a client I can help this company to improve.
I placed an order in Kidits, I did not need to register, I did not receive a confirmation email, or passwords ……. I was careful to save the screenshot of the purchase in pdf, where I had the order number. Then I looked for information and read them customer feedback and I started to worry, as I found that it is impossible to contact them.
The order arrived in three days, correct. I could breathe easy.
to improve; website, customer service, security in the purchase, the order did not bring an invoice or note with the detailed content and / or sheet to be able to make the return in an easy way. bad past and if a customer buys online it is precisely for rspidity, convenience and not to create a problem for us.
I hope my opinion serves you.
They are scoundrels ... a company full of incompetents who do not understand how they are not reported for fraud and fraud. Impossible to contact them by phone. They go from answering the mail. After sending them about three emails a day they answer me and tell me that my order will arrive today as planned. LET ME. This morning they change the status of the order to in delivery and put. A fake tracking number that doesn't exist. In the transport company they tell me that they have nothing. I have been trying to contact them all day and nothing and the lie of telling me that today I have the order because they are not rascals either.
I am one more victim of these scoundrel scammers !!!
I ordered a kettle from Wellindal and the product did arrive, but in a sorry state.
The outer packaging was fine, but the inside was a shame: the product box broken and wrinkled, the nozzle of the kettle bent by a blow, no delivery note or receipt or instructions, a real shame ...
I have been trying to return it for almost a month and there is no way. It is not possible to contact them by phone in any way.
The phone 933967172 has an answering machine that if you don't know the extension, they hang up on you.
After several messages through the web forum, they write to me to tell me that "those from the Post Office" will come to pick it up at my house, thus without further information.
I have called the post office and they have no record, which is a SCAM !!!
Do not buy on this page and advise where you can not do it.
Legal measures must be taken against these people so that they do not deceive more people.
We could create a facebook group where everyone can talk
Good idea, I support it.
They are true "fixed routes", everything read previously falls short. They cheat you for sure, they cheat you with orders, with the alleged discount or voucher, AFTER THREE MONTHS OF PAYING AN ORDER AS URGENT TO DELIVER IN 24 HOURS and after having sent them 30 or more emails they answer you in one that they are missing one of products, it is always the same excuse, I suppose that the business is to have your money until they have no choice but to return it to you in the event of a complaint or similar or if not to keep it, they have it set up in such a way that they advertise prices very good at promising all kinds of perks for people to bite into and even attracting other buyers by promising more discounts for both of them as in pyramid scams where one customer cheats the next; but it does not stop there, on top of that they HASTER you after you get your money back by sending you an email in which they very kindly offer you all kinds of solutions, I suppose they will want to have an alibi in writing before a possible SCAM trial. They are an authentic MAFIA, ORGANIZED SCAM, I am afraid that at a certain moment when they have a large amount of collections for pending orders they will give the scared and disappear with all the money
Can you tell me why I did not pay for my order at the bank but my order has been confirmed, can they send it to me and then I have to pay?
Taking advantage of the hiding places, this is how they now do it too. I have bought through Fruugo a page like amazon, where they are hosted as retailers. The article did not reach me and I started to inquire until I found these comments, it has not yet reached me and I complained to fruugo but entering bilua I have seen that the article puts without stok, that is, I will almost certainly not receive it. Luckily when I don't know the seller very well, I pay with PayPal and if not, nothing at all! ... so soon when they tell me not to dispose of the article, I open the case through Paypal and put these on the black list. By the way, I bought the same item on Amazon that surely the same will not happen to me. Greetings and good luck.
Hello, the kings have hunted me, I wish I had entered here earlier, to save a little money, I have run out of kings' gifts, if you can, do not buy on this website, a real nonsense, I just opened an incident in Paypal, since their website does not respond, or they respond nonsensical things like "We are waiting for an answer" What answer if the one who is asking is me?
In short, a Web sham, deception and scam
Please join this Facebook group, to see if together we can do something: Group of affected Bilua / Wellindal / Miscota
Thank you!
OMG !!! Why didn't I see this page before !!! ?? I made a purchase last Sunday and from what I see I can forget to receive it… ..I was already surprised that it was in the “processing” state since Sunday when the delivery was originally scheduled for yesterday Wednesday… ..may be be one more scammed….: ((((
Please join this Facebook group, to see if together we can do something: Group of affected Bilua / Wellindal / Miscota
Thank you!
The only name these people have are thieves.
After almost four months, I still do not receive the amount of the return of the item that was sent to me in terrible condition and of course I returned.
As a result of filing the complaint through a consumer association, they sent me an email saying that they would pay in the next 14 days.
This was a month ago and I have not received anything.
Do not be fooled and advertise it where you can, this company DECEIVES and SCAM.
From time to time they infiltrate forums like this with messages of fabulous shopping and charming treatment. IT IS A LIE, they are the ones who advertise them to continue deceiving people of good faith.
For my part, I plan to go to the end, even if I spend more money than the article in question, it is already a matter of principle.
They are a bunch of scoundrels. I think what they're trying to do is make you dizzy to give up and keep your money.
I bought a computer to be sent to me in 24/48 hours. After a week I had no news of him. According to them, they have a customer service team of 50 people, but they don't even have a phone and talking to them by email is an odyssey.
They replied that they had stock problems and that is why it would take longer to send me the computer. However, on the web the product continues to appear as available.
I request the cancellation of the order. Days later they tell me that it is done and that I will receive the money in 3 days. Another lie: I've already been waiting for 7 and nothing
Emails take a long time to respond and it is always automatic, they do not have a telephone, I have put my case on their FB page and they have blocked me. They are unpresentable.
I'm going to denounce them today, but we should also organize something at the collective level. From what I see here, there are many of us who are in the same situation. If you are interested in writing me: angelvilchescerrato@gmail.com
I have just created a FB group to see if together we can do something: «Group of affected Bilua / Wellindal / Miscota»
Seek him please and unite. Thanks!
Today I have filed a complaint with paypal. It happens exactly the same. FOR NOTHING RELIABLE WEB.
Do not buy, 30 days waiting for the shipment and they do not give signals, they do not answer and they do not respond to the emails, I will contact my bank to activate the visa protection and get my money back… DO NOT BUY HERE !!!!
Hello, I've been trying to get in touch with you all day, mysteriously from what I see on this page, you picked up my phone this morning but then you didn't answer. I have called you because you have charged me TWICE for the same order (MIS-ES-170129130752a) and you have told me that you would immediately refund me and I would receive an email as it had been done. I have waited and nothing. I try to get in touch again and NOTHING. You are scammers, I plan to report you and if necessary go to your social address in Llinars to be able to speak with you. You are going to return the money to ME even if I have to chase you for days and days, and even if I have to wait years for it. THAT MONEY IS MINE. IMPRESENTABLES
Hello, Martha,
A case similar to yours has happened to me and I have not received the money or the product for almost a month. As I have seen later in several comments, I have not been able to contact them in any way.
I'm from Barcelona, my idea is to go to the physical address this week. When I saw your comment I saw that you had possibly gone to the management, I would like you to tell me if there is someone physically or does it really seem to be a »ghost company».
Thank you very much beforehand for your help.
All the best
I was going to place an order but the page seemed strange to me so I chose to pay by transfer. Then I have looked for opinions on the Internet and seen what I saw, of course I have not paid.
I have sent them two questions about products and they have not answered me, It looks like a ghost page.
NOT BUYING
Totally in agreement with everything that I have given, they are unpresentable.
IMPRESENTABLE COMPANY dated 10-2-17 I have filed a complaint in OCU as well as I have gone to my bank so that VISA can back down the card payment that I make ... deadlines NOT established, lack of response from that company CARETHY / BILUA that apparently there is some relationship, not by phone-email-facebook etc ... to all USERS who see this to refrain from buying through this page
On Thursday, February 2, I asked for a table football on the Kidits website, I paid to receive it in 24 hours and nothing at all, dozens of unanswered calls, messages to Facebook to which they answered to contact me through their website , a lot of emails and they only answered one! But inside the bad, today I received it after 8 days. I've been pretty lucky after everything I've read. I hope you are lucky and solve it! Obviously I will not buy anything from these people again, they are unpresentable !!
I am one more affected by Bilua (Wellindal). Since I bought a garden table on April 14, SEUR finally sent me an email saying that it was returning the package because it was broken. Since April 21 I have been waiting for the refund of the amount and it never arrives. If there is an association to report these scammers, I would like to join them.
I have also received a defective product, but there is no way to talk to anyone to return it. They do not answer the phone and they do not answer emails. You have to report them
Very bad service. I will not repeat, for sure.
I bought a couple of items and paid for them by Paypal. Only one and above arrived later than expected.
They have not made me the return and no matter how much I send emails, they respond to me automatically, without giving me a solution. Also, no one answers by phone.
A nefarious service.
Very bad service. I will not repeat, for sure.
I bought a couple of items and paid for them by Paypal. Only one and above arrived later than expected.
They have not made me the return and no matter how much I send emails, they respond to me automatically, without giving me a solution. Also, no one answers by phone.
A nefarious service. I will not buy anything else on your page
I just want to get my money back or send me my GIFT… ..
Like all the others, they do not answer in any way with fixed delivery terms and I see that they do not have the intention of returning the money….
For those of us who buy online, this is still a misleading page and I would tell those who are looking for information before buying that by saving 8 euros they may lose 60….
Another one more affected.
I placed an order on carethy, in which they guarantee the delivery of the products in 24-48 hours. After spending more than 72 hours I try to contact them and it is impossible. Impossible to contact them. They do not offer a phone number on the web, or email. They only leave the option through 'Contact', but they do not respond. It doesn't matter that the days go by, they don't respond.
I have my case escalated to paypal, I will file a complaint in Consumption as well and where necessary.
I am going to write and tell everything on social networks and on YouTube because I hope and wish that no one else is fooled. It is outrageous how they act and how they treat the customer.
scammers.
I placed an order BEI-ES-170627011109b on the kidits page in the bilua store and because I did not get a clear answer about the delivery date of the product, I decided to cancel my order, they told me that I will receive a return in 14 days and of course has not received anything. I will make a complaint and also on social networks. a bad experience with these ...
These people are professional scammers. do not buy anything on this website. I made an order 12 days ago and I still haven't received it. On Monday without fail I will report this mob to the consumer office.
On Thursday July 20, 2017 I ordered in Miscota a Voltrega Cage mod. 430GG Cage measurements: 79 x 67,5 x 167 cm for € 96,50. I received an identical cage, but much smaller, specifically 10 cm, on each side. I have not been able to contact Miscota either by phone or by following instructions how to claim by Mail, he simply rejects my mail, because according to them, my reference number is correct! I called BILUA on Monday 31/07 and they promised to fix it. Until today not a miserable email, call to explain what happens. What a shame, that companies are allowed to act like this. In all ways I will proceed to report consumption.
Don't even think about buying here or in Wellindal. I bought a chair on July 2 and not only has it not reached me, but they do not answer the emails or the phone. I'm going to report the OCU and Payal. And with some important contact that I have, we will be able to close the website and hunt down the scammers.
Another scammed more, in my case 80 euros,
Since May to receive it, after three months they tell me that there is no, that I choose something else, I choose to return the money and I am still waiting, they no longer answer the emails and they do not have a telephone.
In my case, the group company where I have been scammed is KIDITS. via Internet.
SCAMMERS …….
Spread it on all social networks, let no one fall again
Gentlemen of Bilua I have placed two orders with the ref-Mis-Es-170822145807c and Mis-Es-170830101848a, delivery dates 13 and 19 of 09, 2017 and I have not received it, I am waiting for a response to my orders.
Dear Laurence (Bilua): I am Jose Ramon Figueiredo Villar I have placed the orders, Mis- Es-170822145807c and Mis- Es-170830101848a for an amount of € 285,98 which you have canceled due to lack of stock to make the refund of said orders by the same method that I have used for payment. Waiting for the refund, a greeting; My contact number is 664494402.
I would like to know where my order is: # MIS-ES-1709151147053
It is impossible to contact Misciota, they do not have a contact telephone number or email. I send them a private message on their facebook page and neither.
If they still do not send me my order or they do not refund the money I pay them, I will start by reporting them to customer service.
I would like to know where my order is: # MIS-ES-1709151147053
It is impossible to contact Miscota, they do not have a contact telephone number or email. I send them a private message on their facebook page and neither.
If they still do not send me my order or they do not refund the money I pay them, I will start by reporting them to customer service.
Dear: Laurence (Bilua) I am Jose Ramon Figueiredo Villar, you inform me that you have canceled my orders: Mis-Es-170822145807c and Mis- Es- 170830101848a due to lack of stock, the total refund of the orders is € 285,98 and do it to Through the same payment method that I have used, while waiting for the refund, you receive a greeting and my phone number. is 664494402, Thank you.
Hello, I am one more scam of this group of scoundrels. I have placed an order with kidits, which should have arrived last Friday, but nothing. I try to see the status of my order and it does not even come out as processed, I would like to join the complaint. Could you tell me how you are doing?
Hello, I am another scammer, what are they going to do? I'm going to report it
ORDER NOT RECEIVED !!! Since November 11 BEI-CZ-1711121152227. Mr. Albert Costa owner of this «company» I want either my order or my money yaaa !!!
Has anyone shown up there?
More of the same…. It is unbelievable! I also want to join the claim / complaint, scammers !!! I want my money ... the company in this case has been Kidits, they have no stock ... I have asked for my money to be reimbursed to an email that seems like a ghost because they do not answer ... has someone got the money back?
James, don't be so upset putting your ad here
I too have been scammed by Wellindal. Exactly what you say. It seems incredible that these scammers continue to operate. I have claimed them through the visa card to see if I recover the 700 euros that they have blown me. I don't know if you also go to the Civil Guard or to whom.
I placed an order in Mimub.com dependent on the Bilua group, they took a long time to deliver and I canceled the order, this was on 19/04/2018, I am still waiting for my money to be returned. Now over they have closed the web page, could someone advise me?
I bought on May 1 at Wellindal, and I am another scammer, they canceled my order after 10 days because they did not have it, and they have been fighting for a month and a half and they do not return my money. It seems incredible that no authority is able to close these fraudulent pages